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Candid Sync takes priority over the safety of their users. We are here as a community of creative individuals providing a service for one another. Please agree and read over the entire Privacy Policy before using our service. 

Candid Sync - Privacy Policy


The Candid Sync Privdacy Policy explains how we collect, store, protect, and share your information, and with whom we share it ("Policy"). When you use the Candid Sync mobile application ("App"), we collect information about you.

By downloading and installing the App, you agree that we can collect, transfer, store, disclose and use your information as described in this Policy.


Registration Information

When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as your name, username, email address, phone number, , date of birth, photographs, location, login information and your friend lists for social media accounts that you connect to your Candid Sync Account (this may include, for example, your Facebook and Instagram accounts ("Social Media Accounts").

You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “Profile” page. You control your user profile and are able to correct or update (other than your email address, phone number, date of birth, and location (which is automatically updated)) your information at any time by just logging in to Candid Sync.

Banking information will also be collected in this registration process in order for payment to be rendered for the services Candid Sync performs.   When our company processes your order, it may send your data, and also use the resulting information, credit reference agencies to prevent fraudulent purchases.  

Background check

We may use photographs submitted by users to verify their identities, by using facial verification technologies.

We may run background checks on professional photographers, this would include criminal record (where permitted by law) known aliases, prior addresses, employment history and right to work. This information may be collected by an independent third party.   

Geolocation Information

We collect photographers precise or approximate location data, in order to provide photography services, to enable service delivery tracking and safety features, to prevent and detect fraud and to satisfy legal requirements.   Candid Sync collects this data whenever the Candid Sync App is open on a mobile device. 

 We collect patrons of Candid Sync (influencers) precise or approximate location data to enable and in order to provide photographer services quickly, to facilitate the meeting of photographers and influencers, to enable safety features and to prevent and detect fraud.  

We collect such data from users’ mobile devices if they enable us to do so.  Such data is collected when a service is requested until is has been performed (and such collection maybe indicated by an icon or notification on a mobile device depending on the devices operating system), and any time the app is open.  

Service facilitation

We collect data related to the use of our services, including the type of service requested or provided, order details, payment transaction details, date and time service was provided, amount charged, and distances traveled. Also collected are access dates and times, app features or pages viewed, app crashes and other system activities.   Further collected are data about the devices used to access our services, including type of hardware, software, IP address or other identifiers, operating systems and versions, language usage, advertising identifiers, device motion data, and network data. All content of and the time of, communications sent via the app will also be collected this includes any calling, text, messaging, including the messaging of pictures or videos.  Candid Sync may use all this collected data to for customer support purposes, including to resolve disputes, for safety and security purposes, to improve services, and for analytics. 


Data Storage

Candid Sync retains user data for as long as necessary for the reasons described within this privacy policy.  

Candid Sync Users may delete their accounts any time.  However, Candid Sync may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated herein   Users may request deletion of their account through the Settings > Privacy menus in the app, or through Candid Syncs website.  After an account deletion request, Candid Sync deletes the account and associated data, unless it must be retained due to legal or regulatory requirements, for safety, security, fraud prevention or because of other issues such as financial a

transaction issue or unresolved dispute. This means that we generally retain photographer information for about 7 years and influencers for 90 days.   

Candid Sync securely stores your data at

Log and Usage Data

Our servers automatically record information ("Log and Usage Data") created by your use of the Service, which again helps us to improve our service. Log and Usage Data may include information such as your IP address, browser type, the referring domain, pages visited, access times, your mobile carrier, and search terms. Other actions, such as interactions with CANDID SYNC and advertisements, may also be included in Log and Usage Data.

Information such as IP addresses, mobile numbers and email addresses are retained for anti-fraud and anti-spam purposes for as long as they are relevant.

Device Information

We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address.


We may keep track of how you interact with links available on CANDID SYNC including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.  Our privacy policy applies only to our website, so if you click ion  on a link to another website, you should read their privacy policy.  


Cookies are small data files that are transferred to your computer's hard disk and are a tool that stores information about website visits, recognizes you and your preferences each time you visit Candid Sync, and ensures site functionality and enables us to provide the services our members request.

The cookies we collect enable us to learn how people interact with Candid Sync. Cookies store information about your website visits and can recognize you and your preferences each time you visit the Candid Sync site.

Candid Sync’s use of cookies and local storage devices is related to the performance of Candid Sync’s site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble free experience for our members and visitors. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google's Privacy Policy, please visit

Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices.   For further information, visit 


In order to deliver an enjoyable experience to you, we may use your Registration and other information to:

  • offer you our services and features;

  • contact you with information about the App (e.g., updates and new offerings);

  • personalize the App and the content we deliver to you;

  • conduct research and analytics about how you use and interact with the App;

  • resolve disputes between you and other Users; and

  • investigate fraud, protect our legal rights, and to enforce our Terms of Use.


Our policy is to not disclose your Registration Information, except in the limited circumstances described here:

Your Consent – If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.

Service Providers - We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products.

Moderators – To monitor activity on the apps and approve content.

Law and Harm – It is important that all Candid Sync’s users behave while using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside of the United States where we are required to by law or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.

Business Transfers -In the event that Candid Sync or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.


You might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.

When using Candid Sync, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. We want our CANDID SYNC users to be careful about posting information that will eventually be made public.


You may access or modify the Registration Information you provided at anytime or permanently delete your Account.

When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

To prevent abuse and/or misuse of Candid Sync by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms of Use and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information, they may retain such information to the extent permitted under their terms of service or privacy policies.

Removed and deleted information may persist in backup copies for up to 30 days to enable restoration but will not be available to others in the meantime.


You must be at least 18 years old to use the App.

CANDID SYNC does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their Registration Information from CANDID SYNC. [MS1] If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.


As CANDID SYNC evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at Candid[MS2] . If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within CANDID SYNC. By continuing to access or use the App after those changes become effective, you agree to be bound by the revised Privacy Policy.


We take commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.[MS3] 

Unfortunately, no website or Internet transmission is ever completely secure and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur.

If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.



If you have registered with CANDID SYNC using a third party social media platform, such as Facebook, your CANDID SYNC profile will be available to all Users of CANDID SYNC whether via our App or our partners' websites.

When you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as CANDID SYNC does not control how they use their information.

If you have registered on one of these third party websites, such as Facebook, or you have verified your Account via a third party website, we may connect your CANDID SYNC profile with your profile on such website. We may do this by way of new products and applications which we introduce from time to time.

If you have created an CANDID SYNC profile through a third party website and you do not want to link your CANDID SYNC profile to your profile on the third party website, CANDID SYNC cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the CANDID SYNC access permissions.

We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.



California California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at[MS4] .

From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at[MS5] . Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.

In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using the App.


Effective date

This Privacy Policy was last updated on 

February 1st, 2022

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