Question 1

How do I become an influencer / User?

Accepted Answer

Download the app. Then, within the app you can purchase credits and start looking for photographers nearby. It’s that simple. 
Add the link here

You can book a photographer instantly, or schedule for a later date and time.

Question 2

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 3

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 4

Do I need to be an actual influencer to use the APP

Accepted Answer

No. This platform service is for creatives, travelers, and influencers alike. It’s a new way for anybody looking for high-quality, on-demand photos to connect with photographers nearby.

It’s great for snapping that unforgettable picture in front of your favorite timeline, as much as it is for creators looking to stockpile content photos.

Question 5

How do I edit my profile page?

Accepted Answer

Head to ‘settings’ and select ‘edit profile.’

The more detailed you are, the better. It helps show prospective photographers that you’re a real person and provides details to what you’re looking for.

Question 6

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 7

When do I get the photos?

Accepted Answer

Usually, our professional photographer uploads photos within a few hours after the photoshoot. But give them at least 24 hours.

If you requested the photographer to edit the photos, expect it to take up to 72 hours.

If you don’t receive photos on time, you can message your photographer directly.
 If they’re unresponsive, then contact our support team.

Question 8

When is Candid Sync coming to my city?

Accepted Answer

Candid Sync is growing rapidly and expanding nationwide. Right now, we have launched in New York…LA & Miami.
If you would like to see Candid Sync in your area, let us know.

Help share with friends and gain a referral on a free photoshoot.

Question 9

Can I screenshot photos from a photographer without paying?

Accepted Answer

Technically you can, and we’ll have no way of stopping you. But the photos will be overlayed with our Candid Sync Watermark.

Trying to steal from photographers isn’t cool.

Question 10

Can I get my money back if I don’t use credits?

Accepted Answer

We do not have a return policy on credits. However, your credits never expire.

You can also share credits with friends.

Question 11

Can I book photographers multiple times?

Accepted Answer

Yes. absolutely. You can book a photographer as often as you’d like, provided they’re available and agree to the booking request.

Question 12

I booked a photographer, but I never got a response.

Accepted Answer

If you booked a photographer, and they never showed up, then you can cancel it. 
When you cancel, a pop-up box asks “why did you cancel?” Select “no-show.”  That way we know when photographers don’t show up to their bookings.

Question 13

How long does it take to hear back from a photographer?

Accepted Answer

Depending on their availability, it could take minutes or days. They are human beings, who check their phones to varying degrees.
Usually, if photographers are nearby and have marked themselves available, they will reply within a few minutes.

Question 14

Will I get credits back if I don’t like the photos taken by the photographer?

Accepted Answer

You will get 100% of your credits back if you don’t like any of the photos, but you won’t be able to download any to keep.

Question 15

How can I Sync (download) photos from the photographer?

Accepted Answer

After the photoshoot, you can download photos after making a payment to the photographer.
For the cost per photo, you can check out our tiered payment system.

Question 16

When can I start messaging a photographer?

Accepted Answer

After the photographer agrees on the location and time for the photo shoot you can start communicating through the ‘chat’ tab within the app.

Question 17

What if I get a bad review from a photographer?

Accepted Answer

Unfortunately you can’t change their review. Take their feedback and use it for your next photoshoot.
One bad review will not prevent you from booking with photographers in the future.

Question 18

What if I need to change my photoshoot location?

Accepted Answer

You can request a location move within the app. This will get sent to the photographer, and they will have to agree to the location change.

Question 19

Can I become a User & Photographer?

Accepted Answer

Absolutely. We love creative people who join the platform. In the app, you can toggle between your view as a user and a photographer.

BOOK A PHOTOGRAPHER NOW

Bringing You Access

Book photographers near you for an instant photoshoot.

Download the app to book a shoot with a photographer near you and start making content together. We offer exposure and work to professional, verified photographers of all levels, with a simple three-tier system.

F.A.Q

Candid Sync takes priority over the safety of their users. We are here as a community of creative individuals to support one another. Please agree and read over the entire Private Policy before using our service.

Bringing You Access

Book photographers near you for an instant photoshoot. Download the app to book a shoot with a photographer near you and start making content together. We offer exposure and work to professional, verified photographers of all levels, with a simple three-tier system.

F.A.Q

Candid Sync takes priority over the safety of their users. We are here as a community of creative individuals to support one another. Please agree and read over the entire Private Policy before using our service.

Book photographers near you for an instant photoshoot.

Download the app to book a shoot with a photographer near you and start making content together. We offer exposure and work to professional, verified photographers of all levels, with a simple three-tier system.